ae365 Terms and Conditions

1.1 Parties to the Agreement

These terms and conditions apply between the ae365 operator ("Company", "we", "us") and any person registered on the ae365 platform ("User", "you", "your"). By creating an account, accessing, or using any service on ae365, you automatically accept these terms.

1.2 Definition of Services

ae365 is an online gaming platform offering sports betting, casino games, live casino, slots, and related entertainment services. The platform operates for users in Bangladesh and accepts payments via bKash, Nagad, Rocket, Upay, and bank transfer.

2.1 Registration Eligibility

To open an account on ae365, the following conditions must be met:

• You must be at least 21 years of age.
• You must create only one account in your own name.
• All information provided at the time of registration must be truthful, accurate, and complete.
• If you have previously been banned by ae365, opening a new account is prohibited.
• Operating multiple accounts from the same household or the same IP address is prohibited.

2.2 Identity Verification (KYC)

ae365 reserves the right to verify a user's identity at any time. For withdrawal requests or suspicious activity, ae365 may request a national identity card, passport, or other government-issued documents. Account activity may be restricted until verification is complete. Providing false information will result in account closure.

2.3 Account Security

It is your responsibility to keep your account password and login credentials secure. Never share your password with any third party. If you suspect unauthorized access to your account, notify the ae365 support team immediately. You are responsible for all activity that takes place on your account.

3.1 Deposit Rules

The following rules apply when depositing funds into ae365:

• Minimum deposit amount is ৳300 (for each payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds must be used for gaming purposes only.
• Deposits made using third-party accounts or payment methods are prohibited.
• Any irregular transactions will be investigated and the account may be suspended if necessary.

3.2 Withdrawal Rules

The following conditions must be met when withdrawing from ae365:

• Minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be delayed if bonus wagering requirements have not been met.
• Withdrawals will be placed on hold if identity verification is pending.
• If multiple withdrawal requests are submitted at the same time, they will be processed in sequence.

3.3 Anti-Money Laundering Policy

ae365 is committed to preventing money laundering. If a user conducts suspicious transactions — such as depositing and withdrawing without playing any games — ae365 reserves the right to suspend the relevant account and conduct an investigation. If suspicious activity is confirmed, the account will be permanently closed and the relevant authorities may be informed.

4.1 Welcome Bonus

ae365 offers new users a 200% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳300 is required to receive this bonus. A wagering requirement of 15 times the total amount (deposit plus bonus) must be met before withdrawal. For example, if you deposit ৳1,000 and receive a ৳2,000 bonus, you must wager 15 times the total ৳3,000, which equals ৳45,000.

4.2 General Bonus Rules

• Each user may take advantage of each bonus offer only once.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• ae365 reserves the right to modify or cancel any bonus offer.
• If bonus abuse or any attempt to exploit loopholes is detected, the bonus will be cancelled and the account will be suspended.
• The time limit for meeting bonus requirements will be stated separately for each offer.

4.3 VIP Program

ae365's VIP program has three tiers. A weekly cashback benefit applies at each tier:

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.5% weekly cashback.
• Gold — up to 0.8% weekly cashback.

Users are promoted to higher tiers based on their gaming activity and engagement on the platform. Details about VIP benefits can be obtained from the ae365 support team.

5.1 Fair Play Policy

ae365 ensures a fair and transparent gaming environment for all users. All our games come from verified software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other trusted providers. If a technical error causes an uncertain outcome in any game, ae365 reserves the right to void that round.

5.2 Prohibited Activities

The following activities are strictly prohibited on ae365:

• Using any software, bots, automated tools, or fraudulent methods.
• Colluding or conspiring with others to influence game outcomes.
• Placing systematic bets with the intent to circumvent the terms of bonus offers.
• Using multiple accounts to claim bonus benefits.
• Attempting to breach the platform's security systems.
• Harassing or threatening other users.

5.3 Dispute Resolution

For any dispute relating to a game or transaction, contact the support team via 24/7 live chat or email [email protected]. All disputes will be investigated fairly and ae365's final decision is binding. Server logs and gaming data will be used as the authoritative basis for resolving disputes.

6.1 Ownership

All content on the ae365 platform — including logos, designs, software, text, graphics, images, and other materials — is the intellectual property of ae365 or its licensors. Any use, reproduction, or distribution of these materials without written permission from ae365 is prohibited.

6.2 User Content

If you submit any content (comments, reviews, etc.) on the ae365 platform, you grant ae365 the right to use, publish, and distribute that content. You must ensure that this content does not infringe any third-party rights and does not contain any unlawful or objectionable material.

7.1 Self-Exclusion and Limit Setting

ae365 gives the highest priority to responsible gaming. Users on our platform can set their own deposit limits, wagering limits, and session limits. Temporary or permanent self-exclusion is also available when needed. If you feel that gaming is becoming a problem, please seek support.

7.2 Protection of Minors

ae365 is firmly committed to protecting minors from gaming. To prevent minors in your household from accessing ae365, please keep your account password secure. ae365 will fully cooperate in matters concerning accounts belonging to minors. For more information, visit our Responsible Gaming page.

8.1 Data Collection and Use

ae365 collects and protects users' personal information. The information collected is used to operate the platform's services, verify identity, process payments, and ensure security. We never sell your personal information to third parties. For more details, please read our Privacy Policy page.

8.2 Cookies and Tracking

The ae365 website uses cookies that improve the user experience and ensure the platform functions correctly. By continuing to use the platform, you consent to our cookies policy. You can manage cookies through your browser settings, though this may affect the functionality of some services.

9.1 Changes to Terms

ae365 reserves the right to modify these terms and conditions at any time. Users will be notified as far in advance as possible of significant changes. Continued use of the platform after any changes will be considered as acceptance of the new terms. Please visit this page regularly to stay informed of the latest terms.

9.2 Account Closure and Suspension

ae365 reserves the right to suspend or close accounts in the following circumstances:

• Any violation of these terms and conditions.
• Providing false or misleading information.
• Fraudulent activity or bonus abuse.
• Suspicion of money laundering or illegal activity.
• At the user's own request.

After account closure, it may be possible to withdraw any valid balance (excluding bonuses), subject to the outcome of any investigation.

9.3 Limitation of Liability

ae365 is not responsible for losses caused by technical issues, server outages, internet connection problems, or other circumstances beyond its control. Participation in betting or games is entirely at the user's own decision and risk. ae365 does not guarantee any specific winnings.