ae365 Privacy Policy

1. Introduction and Scope of Policy

ae365 ("we", "our", or "platform") places the highest priority on protecting its users' privacy. This privacy policy has been prepared for users in Bangladesh and provides a detailed description of how we collect, use, store, and protect your personal information.

This privacy policy applies to the ae365 website, mobile application, and all related services. By registering an account on the ae365 platform or by using the site, you are considered to have fully accepted the terms of this privacy policy.

We believe that transparency and trustworthiness are the foundation of a secure gaming environment. That is why we are committed to keeping you fully informed about every aspect of how we collect and use information.

2. Information Collection

ae365 collects various types of information in order to provide its services. The categories of information collected are described in detail below:

2.1 Registration and Identity Information

When you open an account with ae365, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• Mobile phone number
• Residential address (Bangladesh)
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and version
• Operating system information
• Login duration and session data
• Game play history and activity logs
• Click patterns and page visit information

2.4 Communication Information

When you contact our support team, records of that communication (live chat transcripts, email messages) are retained for the purpose of improving service quality.

3. Purpose of Information Use

ae365 uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses and promotions
• Operating gaming services
• Managing the VIP program

3.2 Security and Compliance

• Identity verification and fraud prevention
• Ensuring account security
• Detecting and preventing illegal activity
• Enforcing responsible gaming policies
• Meeting applicable legal obligations

3.3 Service Improvement

• Improving the platform experience
• Introducing new games and services
• Resolving technical issues
• Delivering content based on user preferences

3.4 Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Providing customer support
• Sending promotional messages with your consent

4. Information Storage and Security

ae365 follows the highest industry standards to protect your personal information. The key components of our security framework are described below:

4.1 Encryption Technology

All your information is protected through SSL (Secure Socket Layer) encryption technology. All data exchanged between the website and our servers is handled through encrypted channels, completely free from third-party interference.

4.2 Access Control

Only staff members who require access for their work can view your personal information. All staff are bound by strict confidentiality agreements and have received data protection training.

4.3 Data Retention Period

Your information is retained for as long as your account is active and as long as it is needed to provide services. Even after account closure, certain information may be retained for a defined period for legal obligations, financial transaction records, and fraud prevention purposes.

4.4 Response to Data Breaches

If a data security breach occurs for any reason, ae365 will notify affected users as quickly as possible and take all necessary steps.

5. Sharing Information with Third Parties

ae365 does not sell or rent your personal information. However, we may share information with third parties in the following limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with the relevant payment service providers to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. This information is used solely for the purpose of completing transactions.

5.2 Game Software Providers

Minimum necessary information is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe for the purpose of operating games. All such partners follow strict data protection standards.

5.3 Legal Obligations

In cases involving a valid order from a law enforcement agency or court, we are obligated to provide the required information. Where possible, we will notify you in advance.

5.4 Corporate Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new company will be bound to comply with all terms of this privacy policy.

6. Cookies and Tracking Technology

ae365 uses cookies and similar technologies to improve the functionality of its platform and to provide you with a better experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Used to maintain login sessions, perform security verification, and similar purposes.
• Functional Cookies: Used to remember your preferences and settings, such as language preference.
• Analytics Cookies: Used to monitor and improve the performance of the platform.

6.2 Controlling Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work correctly.

6.3 Tracking Technology

In addition to cookies, we use web beacons and pixel tags that help us collect usage statistics for our platform. These technologies are active only on domains operated by ae365.

7. Your Rights

As a registered user of ae365, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request details of your stored personal information from us at any time. We are obligated to provide the information within a reasonable time.

7.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may request a correction. Some information can be updated by you directly in your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a defined period due to legal obligations or legitimate interests.

7.4 Right to Data Portability

You have the right to receive your information in a structured, machine-readable format.

7.5 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.6 Right to Object

You have the full right to object to your information being used for marketing purposes. You can stop promotional communications at any time by contacting us.

8. Minor Privacy

ae365 is a responsible gaming platform. Our services are strictly for individuals aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. Providing a date of birth for age verification during the registration process is mandatory.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete all associated data.

9. Policy Changes

ae365 may update this privacy policy from time to time. Changes will be communicated to you in the following ways:

• The updated policy will be published on the website with the date of the change noted.
• For significant changes, a notification will be sent to your registered email.
• For important changes, a notification will be shown when you log in to the platform.

If you continue to use the platform after a policy update, you will be considered to have agreed to the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about policy changes, our support team is always ready to assist you.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• You can get immediate assistance through our 24/7 live chat service.
• You can send detailed questions via email.
• Our support team provides service in Bengali and is available around the clock.